What Process Do You Follow In Solving Problems

Problem solving is the essence of what leaders exist to do.  As leaders, the goal is to minimize the occurrence of problems – which means we must be courageous enough to tackle them head-on before circumstances force our hand.  We must be resilient in our quest to create and sustain momentum for the organization and people we serve.

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Effective communication towards problem solving happens because of a leader’s ability to facilitate an open dialogue between people who trust her intentions and feel that they are in a safe environment to share why they believe the problem happened as well as specific solutions.

Once all voices have been heard and all points of view accounted for, the leader (with her team) can collectively map-out a path toward a viable and sustainable solution.

They see around, beneath and beyond the problem itself. The most effective leaders approach problems through a lens of opportunity.

Leaders who lack this wisdom approach problems with linear vision – thus only seeing the problem that lies directly in front of them and blocking the possibilities that lie within the problem.

  As circumstances would have it, this was the first shipment to a new client that was “testing” our new products in 200 stores with an opportunity to expand our distribution to over 2500 stores nationally.

  Instead of panicking, we took a problem solving approach that involved multiple steps and resulted in a full-blown change management effort with our label supplier, manufacturer, trucking company and client.

In a workplace where silos exist,  problem solving is  more difficult  because you are more likely dealing with self-promoters – rather than  team players fostered by a cross functional environment..

  When you operate in a siloed environment where everyone wants to be a star, it becomes increasingly difficult to help make anything or anyone better.

2.  Break Down Silos Transparent communication requires you to break down silos and enable a boundary-less organization whose culture is focused on the betterment of a healthier whole.

   Unnecessary silos invite hidden agendas rather than welcome efficient cross-functional collaboration and problem solving.