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Simplex involves an eight-stage process: problem finding, fact finding, defining the problem, idea finding, selecting and evaluating, planning, selling the idea, and acting.
The good news is that there are numerous tools you can use to make sense of this tangled mess!
Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.
However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.
help you ask the right questions, and work through the layers of a problem to uncover what's really going on.
With one, you can solve problems quickly and effectively.
Method Of Problem Solving
Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.The articles in this section of Mind Tools therefore focus on helping you make a success of the first of these steps – defining the problem.A very significant part of this involves making sense of the complex situation in which the problem occurs, so that you can pinpoint exactly what the problem is.When your problem is simple, the solution is usually obvious, and you don't need to follow the four steps we outlined earlier.So it follows that when you're taking this more formal approach, your problem is likely to be complex and difficult to understand, because there's a web of interrelated issues.For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, and to expand your thinking around it.Appreciative Inquiry is designed to help you understand complex problems so that you can start the process of solving them.It uses four stages to help you uncover more details about what's creating the problem, and then define actions that will improve the situation.The Drill Down technique will help you split your problem into smaller parts, each of which can then be solved appropriately.The four-step approach to solving problems that we mentioned at the beginning of this article will serve you well in many situations.