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If this is an entirely new challenge—something with which you've never dealt before—don't be afraid to ask for suggestions from colleagues who may have had to solve a similar problem. If it didn't, figure out why and then try one of the alternatives.
Assess its significance and how harmful it threatens to be.
For example, go back to the issue of employee call-outs.
Much of that confidence comes from having a good process to use when approaching a problem.
With one, you can solve problems quickly and effectively.
Use your critical thinking skills to evaluate each of your options to decide which one will have the best results.
Having good, strong problem solving skills can make a huge difference to your career.
After your analysis, decide how quickly you will need to address the situation to keep it from becoming a more serious threat.
Should other problems be a priority over this one or should this situation be dealt with immediately?
Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
There are four basic steps in solving a problem: Steps 2 to 4 of this process are covered in depth in other areas of Mind Tools.