However, it is an industry that has become accountable to consumers and society in terms of how the products are produced (Eg.
No testing on animals, chemical free, etc) and the effects of these products on consumers, society and our environment.
Means the right to acquire the knowledge and skill to be an informed consumer throughout life.
Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation.
Means that consumer's interests will receive due consideration at appropriate forums.
It also includes right to be represented in various forums formed to consider the consumer's welfare.It also includes right to fair settlement of the genuine grievances of the consumer.Consumers must make complaint for their genuine grievances.In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price.It also includes right to basic goods and services.As the markets are globalizing, the direct link between the manufacturer and the final user getting distant, post purchase grievances have to be heard through a strong redressal system.For this, Consumer disputes redressal agencies (popularly known as Consumer Forums or Consumer Courts) are set up under the Act at District, State and National level to provide simple and inexpensive quick redressal against consumer complaints.The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers.This act was passed in Lok Sabha on 9th December,1986 and Rajya Sabha on 10th December, 1986 and assented by the President of India on 24th December, 1986 and was published in the Gazette of India on 26th December, 1986. Ensure that the company has provided you the contact details of the consumer grievance handling system and are easily accessible. Avoid purchase of products/services from a company which do not provide details of the consumer grievance officers to handle consumer grievances1. Do not get carried away by advertisements only or believe on the words of the seller. Similarly inform offers if product and services of companies are of substandard. Consumer must insist on getting complete information on the quality, quantity, utility, price etc. Access the information available on various alternatives available for the product and services under purchase consideration. Compare specifications, competition and fair prices of the goods and services before finalizing on the purchase 3.Ignoring the loss suffered on purchase of defective goods and services and not filing complaint encourages the corrupt business man to supply low standards or defective goods and services.