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Technology has made it increasingly easier for companies to obtain feedback from their customers.
Community blogs and forums give customers the ability to give detailed explanations of both negative as well as positive experiences with a company/organization. ISO and The International Customer Service Institute (TICSI) have published the following ones: that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy.
Customer service is the provision of service to customers before, during and after a purchase.
The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
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Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing.
In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.
It is aware that satisfied customers return to the business and ensure that healthy profits are made. Working hard to make certain that this gets even better, Portakabin uses market research and different types of data to ensure it gets a clear message about what customers do and don't like.
It knows that if customers receive good service 'This time, next time, every time,' then they are more likely to return.