(Remember, “push” email was an expression that people once used in the early days. The undoubted kings of business email on the move were Blackberry.
They had great devices, a useable physical keyboard and great reliability.
At the height of their powers, they had 50% of the smart phone market. So what happened to create such a dramatic fall in market share, almost to the point that their very existence is in jeopardy? For more than thirty years the words “middle management” have been anathema to management commentators.
With constant talk of “flat structures”, downsizing and the upsurge of technology, it would be easy to infer that all the problems in organisations were caused by a tier of middle management and that the people occupying these positions were somehow harmful to the organisation.
As everybody knows, procuring goods or services (for individuals, large or small organisations) is a vital function which requires some effort, commensurate with the scale of complexity of the purchase.
In the UK, November 2017, one of the key economic problems outlined by the Chancellor of the Exchequer, Philip Hammond, was the matter of productivity.
First, people had been in the habit of in-house computers, (at home or in the office) that held all the data and was under their direct control. If you have a business website it will cost you money to set up and maintain.
The simple facts are that the majority of business websites fail to deliver a return on investment because they do not fulfil their primary function which is to make a contribution to your sales and marketing effort and improve your profit. Others are used for communication and marketing (e.g.
This has always looked to me like a gross over-simplification and misrepresentation of the facts because it ignores the history of why middle management evolved in the first place.
Simply put, middle management evolved as companies became larger and there was a need to spread the management word and controls throughout the organisation, which could not be done by a small group of people at the top.